What weather is best for a photo or video shoot?
Overcast skies often provide soft, even light for exterior photography. Sunny days can also work well; the best timing depends on the property and the direction of the light.
Should I reschedule if rain or snow is forecast?
Rain or snow may affect exterior photography and video, while interior photography may still be possible. Contact us to discuss the conditions for your property. Please give at least 24 hours' notice if you need to reschedule or cancel.
How do I reschedule or cancel my booking?
Please contact our office at least 24 hours before your appointment to reschedule or cancel.
Do I need to be present during the appointment?
You do not need to be present if access has been arranged through a lockbox, an entry code, or a homeowner who will be there. Please confirm access arrangements before the appointment.
How should I prepare the property for photography?
Follow our home preparation checklist before the shoot. The property should be clean and ready when the photographer arrives; cleaning is not included in the photography service.
When will I receive my photos and floor plans?
Photos and floor plans are delivered within 16 hours after the appointment.
Do you bring additional lighting?
Yes. Our photographers use additional lighting when needed, including in basements and rooms with limited natural light.
Do floors need to be cleaned before the shoot?
Yes. Please clean floors before the appointment, especially dark or glossy hardwood surfaces. Dust, dirt and streaks can be visible in photographs and may not be removable during editing.